laalaa41's Review of Royal Bank of Scotland
14th Feb 2008
Overall Rating
- Telephone Banking
- Local Branch
- Customer Service
- Internet Banking
- Cash Point Facility
None
General Comments
As I landed a really well paid job and was changing from weekly temp wages to monthly - I told my bank and all the organisations I pay bills to - to change my payment dates to suit payday. All said OK. 3 then messed up and debited before my wages went in. RBS slapped over £300 of charges on my account which for 6 years has been run well. So much for the Direct Debit Guarantee and so much for customer service. I'm being blamed and charged through the nose - RBS wont budge despite the fact I have NO money for food for a month. It feels like a conspiracy.
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