Nationwide Building Society Current Account Review

Watch this item
2.4 stars
Average rating for this product is: 2.4 out of 5

From 4 ratings and 5 reviews

Thumb down 40% of users recommend this product

Rate it Now:

Click on the stars above to rate this product:

Tweet This Item


mstudley's Review of Nationwide Building Society Current Account

13th Feb 2008

Overall Rating

0.5 stars
  • Customer Service
    0 stars
  • Ease of use
    3.5 stars
Good Points

You can get your cash abroad with no foreign exchange charge. Decent interest rate.


Bad Points

Lousy customer service and support. Lack of attention to detail and failure to meet expectations.


General Comments

Nationwide have been terrible on all the products we have on them. They messed up opening my account and failed to transfer direct debits even after 3 months. When i moved on to a new housing estate I changed my address to the new one - 2 days later they changed it a house further down the street and then proceeded to send out all my bank details, mortgage details, card details and personal information in an unnamed handwritten envelope to this address. Thankfully the people opened it and saw the address was changed from ours to theirs and gave the letter to us. Now i have had someone take money out of my account by direct debit. Nationwide fraud don't deal with direct debits. The branch advised me to shut the account down as obvious security breach and i had to go into do that. However when i said i wanted them to open the new account and transfer my direct debits over before i closed the existing account they said because what happened i may not be able to have the same privileges including direct debits!
So basically they let someone take money out of my account although the name did not match and so although i am the victim i will be penalised! This has been typical of the service I have received from Nationwide on insurance, mortgage and current account - only the credit card people have been of any use. This is my experience and may be related to my branch - I don't know, but certainly I could not recommend the Nationwide based on service I have received.

Remember - all reviews on Review Centre express the reviewer's opinion, not necessarily ours.
If you disagree with a review then please let us know by writing a review of your own or adding a comment.

Tweet This Review

mstudley's review has yet to be rated - Be the first!

How helpful did you find this review?