Inghams Review

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2.9 stars
Average rating for this product is: 2.9 out of 5

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cheshire cat's Review of Inghams

12th Feb 2008

Overall Rating

2.5 stars
  • Value for money
    3.5 stars
  • Customer Service
    1 stars
  • Have you booked through this tour operator before?
    Yes
Good Points

Excellent well sited hotel who offered a high standard of service


Bad Points

Flight out of Manchester to Innsbruck delayed by 2 hours
Flight back to Manchester delayed by 2 1/2 hours - neither the result of bad weather but probably too tight a schedule
Large amount of luggage left at Manchester as the plane was overloaded
No apparent effort to expedite delivery of luggage to Resort and my wifes luggage did not arrive until Wednesday pm (4 days)
No clear guidance from Inghams as to what essential purchases would be covered pending receipt of the luggage other than hire of skis and boots.


General Comments

We have skied with Inghams for many years as we have previously always found them to offer good service and quality accommodation. We appreciate that these days luggage does go missing, however most people got their luggage Monday (2 day delay) and skis, boots but my wifes luggage did not arrive until Wednesday. All this on a skiing holiday where without your luggage you cannot ski and a nightmare for a lady staying in a 4 star hotel in the most exclusive resort in Austria with only the clothes she traveled in.

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