Banjul Highway, Palm Grove Hotel Review

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3.1 stars
Average rating for this product is: 3.1 out of 5

From 2 ratings and 22 reviews

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jeangoering's Review of Banjul Highway, Palm Grove Hotel Gambia

11th Feb 2008

Overall Rating

0.5 stars
  • Value for money
    0 stars
  • Board Basis
    Not supplied
  • Accommodation
    1.5 stars
  • Food
    0 stars
  • Location
    2.5 stars
  • Date of stay
    29-01-08
  • Tour Operator
    gambia experience
  • Customer Service
    1 stars
  • Resort
    0.5 stars
Good Points

Very few, some of the staff were friendly our suite was kept clean, the best thing was the sun, could be a lovely location


Bad Points

The food was never hot, the crockery was chipped and often dirty, lipstick still on glasses and cups the dining room was grubby the whole grounds were littered with rubbish piles of stinking rubbish on the beach, the staff were very low in morale and only a few bright and cheerful, the rest looking for tips and drinks more expensive than in england, high cost of taxis to go anywhere paying extra for air con and fridge made it a very expensive holiday for such a run down hotel, often no water or electricity


General Comments

We were so disappointed after spending last year at the Sene Gambia that we found fantastic, but thought we would like to try another location, thinking standards would be the same, hygiene was terrible my husband was so ill and had to get a doctor in the middle of the night. I needed to wake up staff at reception who wanted me to wait till 9am after insisting he eventually managed to get hold of our rep who contacted the doctor to come. When he arrived he was not too pleased and told me I should have called earlier or in the morning if we hadn't paid extra for private transfer to the airport it would have been an even worse nightmare in general a run down dirty shabby hotel

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