MBNA Credit Card Review

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0.7 stars
Average rating for this product is: 0.7 out of 5

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maum's Review of MBNA Credit Card

11th Feb 2008

Overall Rating

0 stars
  • Value for money
    0 stars
  • Loyalty scheme
    Yes
  • Used card for
    1 year and over
  • Customer service
    0 stars
Good Points

None


Bad Points

Customer Satisfaction Staff that I spoke to did not know how the points reward scheme works! I had to end up providing information to him which should have been part of his MBNA training... if there was such a thing...


General Comments

I would only use MBNA card occasionally now where a trader does not accept American Express (you get cash rewards on your purchases!)
I saw a small picture of a wristwatch in their small catalogue that came through the post (with other junk) and I decided to swap some of my points for the watch. The voucher arrived from Argos promptly for the swap... I had a good look at the watch and I did not like the watch all that much so I decided not to swap. I called Argos instead and they said if I returned the voucher to Argos they will refund my points, but when I spoke to MBNA they told me that once the voucher is issued, according to MBNA points reward scheme Terms & Conditions, there is no way I can get the points back. The voucher has now expired and I cannot get either the Watch or my points back!

All those collecting points and looking to swap them for goods, be warned! Please read the T & C.

The actual value of the MBNA points compared to other cards seems to be very low and I am not exited by it at all.

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