thomas cook review

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Average Ratings

Customer Service	3.1/10
Value for Money	3.9/10
Reviewer Rating	3.3/10
Overall Rating	3.5/10

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29% Recommended28 out of 98 Reviews

29% Recommended12 out of 42 Reviews

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Review of Thomas Cook

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By Guest. on 10th Feb 2008

Guest.'s Ratings

Have you booked through this tour operator before?	No
Customer Service	0/10
Value for money	0/10
Overall value	0/10
Guest.'s recommendation

Good Points

none

Bad Points

trouble getting through on the phone.
no follow up when they say they will do something.

General Comments

I booked my holiday with Manos but then they got taken over by Thomas Cook and I was told I would be getting a new invoice and booking reference. I phoned loads of times and every time was told it would be sent it never did arrive and now I have received a letter changing the flights by 2 days.
I will never book with Manos or Thomas Cook again.

1 Comment on Review by Guest. for Thomas Cook

1. thorntondave on 12th Mar 2008

   Like you we booked through Manos 2 holidays in Zante for 2008. In November 2007 Thomas Cook wrote to us stating "Although a change in name your holiday is in safe hands!" It certainly wasn't! In Feb 2008 we received 2 letters canceling our flights from Newcastle and without any compensation rescheduling them from Manchester. Needless to say the extra cost and inconvenience was totally unacceptable. Therefore we have been forced to cancel, I have emailed them numerous times, incurred big phone bills when kept on hold I've even written twice to the Managing Director, the response I have received is nil. I've complained to ABTA and sent a copy to Thomas Cook again I doubt I'll receive any response other than the usual "Read It!" email.
   I hope you manage to rearrange your holiday schedule.

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