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Picture courtesy of Timski.
| Ease of Use | 6.4/10   |
|---|---|
| Value for Money | 6.2/10 |
| Reviewer Rating | 6.1/10 |
| Overall Rating | 5.8/10 |
By mush12uk on 9th Feb 2008
| Used service for | 1 year and over |
|---|---|
| Ease of Use | 1/10 |
| Value for money | 4/10 |
| Overall value | 1/10 |
 mush12uk's recommendation | |
£500 overdrafts, ability to open several accounts
Cumbersome website, bored/disinterested/sarcastic call-centre staff. Too keen to punish heavily for going pence overdrawn in error.
The tried to charge me £50 for going 72p overdrawn but backed off when I started getting stroppy and threatened to close my accounts. They refunded the first charges then tried charging me AGAIN a month later blaming an "administrative error". Ever since I complained, basic everyday functions have been withdrawn (temporary overdraft increases, new account applications etc).
Shame as I've recommended them to family & friends. I'm closing my accounts this week.
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