Blockbuster www.blockbuster.co.uk Review

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Blockbuster www.blockbuster.co.uk
2.3 stars
Average rating for this product is: 2.3 out of 5

From 7 ratings and 57 reviews

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citizenbloke's Review of Blockbuster www.blockbuster.co.uk

9th Feb 2008

Overall Rating

1 stars
  • Value for money
    1.5 stars
  • Content
    2.5 stars
Good Points

Send and receive discs quickly.


General Comments

In my opinion, 80% of the discs I received had obviously not been cleaned for a long time and had a film of grease and dirt. 70% of the discs sent were visibly and obviously scuffed and scratched and would not play properly not matter how well cleaned. When I reported these I was told I had reported too many scratched or faulty discs and couldn't report any more, as far as I am concerned they failed to see the point that THEY had sent out too many badly scratched discs in my opinion, but seemed happy to imply it was my fault. They also mislead by saying 'a replacement copy will be sent ON TOP OF your normal allocation', but actually either don't send them at all or send them 'AS PART OF' your normal allocation - so effectively you pay for their mistake.

Unhelpful customer service in my opinion as in my experience I feel Blockbuster has not yet responded to emails complaining about the state of discs I received or the shear number of dirty or scratched discs. Customer service in my opinion have not yet helped me with my complaints... Now they have started sending out just 1 disc from my allotment of 3 as apparently are again 'unable to allocate stock' from a choice of 26 discs, as far as I am aware anyway. I first used them in 2005 for a couple of months and the service was good. But since joining www.blockbuster.co.uk again in December 2007 have realised the service has gone down hill in my opinion. Customer service is unhelpful, and the discs they send are in my opinion in poor condition.

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