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Picture courtesy of Ross G.
| Ease of use | 3.3/10   |
|---|---|
| Customer Service | 1.9/10 |
| Reviewer Rating | 2.2/10 |
| Overall Rating | 2/10 |
By Guest. on 8th Feb 2008
| Ease of use | 0/10 |
|---|---|
| Customer Service | 0/10 |
| Overall value | 0/10 |
 Guest.'s recommendation | |
Unfortunately all the other banks seem to just as bad Lloyds - personal account for over 30 years.
You now need to give them a special security code before they will tell you the opening hours for a specific branch.
(1) A customer's cheque for £ 849 was paid into our current account on 31 December 2007. On 2nd January the £ 849 was taken out of the account by barclays - but they failed to advise us of this.
When we contacted them a few days later they could not tell us why this was !!!
After two weeks they still could not tell us !!!!
Reluctantly forced to ask our customer for assistance - fortunately he also banked with Barclay's (ought to know better !!!) and was able to confirm that the cheque had gone through his
account a few days earlier. Our local branch was able to confirm this - and you might have expected that this would be the end of the matter. On 31 January we were told it would be sorted within 48 hours - but now seven days later its still not been done.
(2) Everything has to be chased up time and time again before they get it right.
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