Barclays Current Account Review

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Barclays Current Account
0.9 stars
Average rating for this product is: 0.9 out of 5

From 2 ratings and 22 reviews

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Guest's Review of Barclays Current Account

8th Feb 2008

Overall Rating

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  • Customer Service
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Unfortunately all the other banks seem to just as bad Lloyds - personal account for over 30 years. You now need to give them a special security code before they will tell you the opening hours for a specific branch. (1) A customer's cheque for £ 849 was paid into our current account on 31 December 2007. On 2nd January the £ 849 was taken out of the account by barclays - but they failed to advise us of this.
When we contacted them a few days later they could not tell us why this was !!!
After two weeks they still could not tell us !!!!
Reluctantly forced to ask our customer for assistance - fortunately he also banked with Barclay's (ought to know better !!!) and was able to confirm that the cheque had gone through his account a few days earlier. Our local branch was able to confirm this - and you might have expected that this would be the end of the matter. On 31 January we were told it would be sorted within 48 hours - but now seven days later its still not been done.
(2) Everything has to be chased up time and time again before they get it right.

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