Thai Airways International Review

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2.8 stars
Average rating for this product is: 2.8 out of 5

From 5 ratings and 42 reviews

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Guest's Review of Thai Airways International

7th Feb 2008

Overall Rating

0.5 stars
  • Value for money
    0 stars
  • Flight Date
    Not Set! Not Set!
  • Quality of food
    0 stars
  • Flight From - To
    Not Set! Not Set!
Good Points

So far price is reasonable


Bad Points

Really bad ground and administrative service.


General Comments

They turn their back on you when you need them the most!!! - I am still to fly with Thai airlines tomorrow and we are already having second thoughts rewarding taking this trip with them. If it wasn't for our wish to spend our 25th anniversary in Phuket, the hotel booking, the extra money, etc I swear we would not take this flight. To make a long story short. I went to the airport to take an earlier wide-open flight (100+ seat available) Flight TG0996 7/2/2008 from Sydney, on two separate advises from Thai's ticketing and booking dpmt. They asure me that this friendly airline will sort my situation at no extra cost, specially for they cannot take money there from customers. Once there they refused to take us unless we pay an additional $300. The supervisor had an attitude which made us feel very uncomfortable and when I called back to Thai airways to request an explanation I was told that that my "story"was just no true and the lady named "Jewell" hung up on me. Very rude, unfriendly and we are already sorry to fly with them. Regardless of the flight they have lost 2 potential long term customers and would never recommend this airline to anyone.

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