Sainsbury Kitchen Appliances Online www.sainsburyskitchenappliances.co.uk Review

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0.9 stars
Average rating for this product is: 0.9 out of 5

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pat williams's Review of Sainsbury Kitchen Appliances Online www.sainsburyskitchenappliances.co.uk

5th Feb 2008

Overall Rating

0 stars
  • Value for money
    0 stars
  • Customer service
    Poor
  • Quality of website
    0 stars
  • Goods purchased & cost
    Cancelled purchase of freezer
  • Delivery
    Up to a week late
Good Points

None


General Comments

Ordered freezer over the internet, showing in stock, they took my money, gave me a delivery day of the following Tuesday. Two days layer they rang to say that it was not in stock, but promised me that it would be delivered on Thursday or Friday of same week and they would ring me Wednesday with delivery times. As you might guess no call came, so I rang them to be told that it would not be stock for another week and they could not deliver it for at least 10 days. I said I wanted to cancel and have my money refunded the same day, but I was told it would take 4 days to refund my money. When I asked to speak to a senior manager of Sainsburys, I was then told that this was not in actual fact Sainsburys but a sub-contractor to them who supplied the kitchen appliances. I will never deal with them again.

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