Russell Hobbs 10973 Review

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Russell Hobbs 10973
1 stars
Average rating for this product is: 1 out of 5

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tidyboi's Review of Russell Hobbs 10973 Compare

4th Feb 2008

Overall Rating

1 stars
  • Value for money
    1 stars
  • Special Features
    Not supplied
  • Durability
    1 stars
  • Service & Support
    0 stars
  • Owned Product For:
    1 - 6 months
  • Ease of Use
    2.5 stars
  • Style
    4 stars
Good Points

This review is for a russell-hobbs us model rh 12951. it's chrome, glass and wood. quite beautiful to look at but not very functionable.


Bad Points

It has a permanent filter in the unit and almost every time i brew a pot of coffee, i find coffee grounds UNDER the filter. not sure how that happens. also, i called the us customer service and only got an answering machine.


General Comments

I am very disappointed not only with the functionality of this coffee maker but also the non-existent customer service. also, customers should be warned - why buy ANY item from this company if you have to jump through so many hoops to buy replacement parts. this is absolutely ludicrous to me. russell-hobbs products are quite beautiful and unique to look at but other than that, i see no other positive attributes to their products. i paid over $100 usd for this coffeemaker. next coffeemaker i purchase will be a BUNN coffeemaker. they might not be as pretty but BUNN gets 5 stars from me for ease of use and reliability.

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