Barclays Current Account Review

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Barclays Current Account
0.9 stars
Average rating for this product is: 0.9 out of 5

From 2 ratings and 23 reviews

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AlixForbes's Review of Barclays Current Account

4th Feb 2008

Overall Rating

0 stars
  • Customer Service
    0 stars
  • Ease of use
    0 stars
Good Points

none


Bad Points

Unwieldy security with too many pins and continually changing measures makes it almost impossible to do anything, liable to cut off your card when travelling abroad and completely unhelpful staff. Terrible branch service.


General Comments

Barclays is one of the worst banks. I have had the experience of having my account stealthily changed from free checking to one that cost £ 10 per month, without actually being told about it at all. When I complained I was told it was changed back and it wasn't. Then I was refunded only part of the fees i paid.
Their computer system seems to go faulty quite a lot and can lock you out of getting any of your money for no apparent reason. I was unable to make a payment to another UK account, either online or by phone, despite wasting hours going through all the security checks (successfully). So even though they had proof it was I and not a fraudster, they would still not give me access to my money... This is an operation my partner was able to do in 5 minutes. I was also cut off whilst travelling abroad for taking out £ 20, and had to spend hours on the phone and great expense to get card reinstated. And on and on! It is not a customer centred bank and I would certainly NOT recommend it.

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