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| Value for Money | 2.2/10  |
|---|---|
| Reviewer Rating | 1.9/10 |
| Overall Rating | 1.9/10  |
By Guest. on 3rd Feb 2008
| Value for money | 1/10 |
|---|---|
| Overall value | 1/10 |
 Guest.'s recommendation | |
Polite telephone operators. Firstly my parcel was supposed to arrive yesturday so I had the day off to ensure I was in to recieve it, come 7pm I checked the online tracking to see that the status read: "unable to deliver, slip left" or words to that effect. I know this isn't true because I was in all day and there is no notification slip in my post box. When I rang up the operator told me that perhaps the driver couldn't find my house. I don't live in a remote location, and UPS had managed to deliver an identical parcel the same day with no issues. I was told that Saturday delivery was not an option as it cost extra, so I was faced with having another day off or the parcel would be sent back to the sender. I arranged for it to be re-delivered on wednesday but later on today (saturday) I was on my way down to London so I would be passing the depot, so I rang to arrange for me to collect it but was told that for security reasons the parcel was locked away on a van for the weekend. Not impressed with their "next day" service at all.
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