Parcel Line Review

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1 stars
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Guest's Review of Parcel Line

Overall Rating

0.5 stars
  • Value for money
    0.5 stars

Polite telephone operators. Firstly my parcel was supposed to arrive yesturday so I had the day off to ensure I was in to recieve it, come 7pm I checked the online tracking to see that the status read: "unable to deliver, slip left" or words to that effect. I know this isn't true because I was in all day and there is no notification slip in my post box. When I rang up the operator told me that perhaps the driver couldn't find my house. I don't live in a remote location, and UPS had managed to deliver an identical parcel the same day with no issues. I was told that Saturday delivery was not an option as it cost extra, so I was faced with having another day off or the parcel would be sent back to the sender. I arranged for it to be re-delivered on wednesday but later on today (saturday) I was on my way down to London so I would be passing the depot, so I rang to arrange for me to collect it but was told that for security reasons the parcel was locked away on a van for the weekend. Not impressed with their "next day" service at all.


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