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- D Felton's review
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| Flight on time? | 5.1/10   |
|---|---|
| Customer service | 4.7/10 |
| Comfort on flight | 3.9/10 |
| Quality of food | 4/10 |
| Value for Money | 4.5/10 |
| Reviewer Rating | 4.3/10 |
| Overall Rating | 4.3/10 |
By D Felton on 1st Feb 2008
| Flight Date | November 2007 |
|---|---|
| Flight From - To | Goa |
| Ticket class | Premium Economy |
| Flight on time? | 1/10 |
| Customer service | 1/10 |
| Comfort on flight | 0/10 |
| Quality of food | 1/10 |
| Value for money | 1/10 |
| Overall value | 1/10 |
 D Felton's recommendation | |
None
Too many to mention
Manchester to Goa return November, 2007.
Problems started before we checked in. Our tickets stated that we should check in for the flight by 12:15pm, so we arrived at Manchester at 11:30pm to find screens displaying check desks would not open until 12:30pm. There were already in excess of 80 other passengers congregating around Monarch check-in desks at Manchester and we shortly told by a very irate supervisor to go away and come back at 12:30pm.
At 12:30pm the next problem, we had booked Premium UpGrade seating, which is supposed to have its own dedicated check-in desk. We were third in the queue only to find that wheel chair attendants also decided to use this particular desk to check in their passengers and they all walked straight to the front of the queue, although none were traveling in the Premium cabin. A 30 minute delay whilst they dealt with these passengers. When we eventually checked in, we were informed that there could be a delay. The aircraft had a fault and was currently in the air on a test flight and expected to land shortly (never saw one land). I took a look at the seat numbers we had been allocated and questioned the check-in clerk, stating that no such seat existed in the Premium Cabin. He duly called the supervisor, who told us that these would be our allocated seats and unless we wanted to wait until everyone else had checked in, that was the end of story, a rude and atrocious attitude to say the very least.
Eventually after a 3 hour delay we boarded the aircraft and there was no Premium UpGrade seats as I suspected. I found it physically impossible to sit with any comfort in the cramped seats and stood up for most of the outward journey. We should have stopped in Bahrain to re-fuel, so no one had purchased any duty free products in Manchester. Once onboard we were informed by the captain we would now be stopping in Cyprus for refuelling instead.
The first meal was just about edible, however our breakfast after leaving Larnaca was Moussaka, not what anyone really wants at 4:00am. It was inedible and bread rolls resembled a rock. Even the FA ' s said it was ridiculous serving such a meal.
The return flight was different, with reasonable comfortable seating and only a few minutes late departing. Quite a good meal was served on the Goa to Bahrain leg, but this was followed only three hours later, when no one was really hungry, by another meal immediately after we left Bahrain. We then had to endure the remaining 9 hour flight with only the occasional drink. If you did want something to eat, you had to pay extortionate prices for a small box of Pringles or Kit-Kat.
Overall it is about time Monarch got their act together and offered the service they used to do. We have noticed over the past few years that both the quality of food and customer service has gone downhill.
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