sms (special mail services) courier review

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Average Ratings
Value for Money1.3/10
Reviewer Rating1.3/10
Overall Rating1.3/10 Based on 167 ratings

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12% Recommended20 out of 165 Reviews

Review of SMS (Special Mail Services) Courier

By pjm100 on 29th Jan 2008

pjm100's Ratings
Value for money0/10
Overall value0/10
no pjm100's recommendation

Good Points

None

Bad Points

Customer service, Pricing

General Comments

I am awaiting delivery of a package from SMS Couriers which apparently they tried to deliver two weeks ago. I say "apparently" because no card was left, no phone call was made - basically, had I not chased the order they would have done nothing.

The "call centre" I found to be a joke. I had to wait over 15 minutes for a response but it wasn't all bad news, I had the joy of the answer machine apologising every 10 seconds.

Avoid SMS. If a company insists on using them then I would shop somewhere else.

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1 Comment on Review by pjm100 for SMS (Special Mail Services) Courier

  1. katesms Rank: Major on 7th Mar 2008

    My name is Kate Slough, Head of Customer Concerns for SMS.
    I would be happy to investigate the problems you mention. Please contact me on my company e-mail of kslough@specialmail.co.uk with your name and full postal address, and I will be able to provide a response to your concerns directly to you.
    Many thanks,

    Kate Slough - Head of Customer Concerns.





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