PBSS Bristol Ltd Entry EL Review

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2.9 stars
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nelly's Review of PBSS Bristol Ltd Entry EL

18th Nov 2003

Overall Rating

0 stars
  • Value for money
    0 stars
  • Quality
    0 stars
Good Points

none


Bad Points

no answer on phone
no answer from emails
no nothing


General Comments

I bought a pc (desktop = £300) from these guys six weeks ago and they still havent delivered. They dont answer their phone emails, in fact there is no other way o contact them to get my money back! They're a con and i suggest not to do business with these guys.

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Members' Comments onnelly's Review

  • DruMonkey Rank: Lance Corporal on 21st Nov 2003

    PBSS Bristol have gone into liquidation.
    If, like me, you are still owed equipment, I suggest you write to the liquidators:
    Houghton Stone Business Recovery Ltd
    The Conifers
    Filton Road
    Bristol
    BS16 1QG
    Or Email:
    info@houghtonstone.co.uk
    Good luck!!

  • DruMonkey Rank: Lance Corporal on 21st Nov 2003

    Hi mAY BE OF INTEREST TO YOU


    PBSS (bristol) Ltd has gone into liquidation. This happend as the MD Paul is seriously ill, and one of their major suppliers went bust. They were trying to trade out of it last week, but could not cope as there were mounting calls and emails and the staff were swamped. I went in personaly with a friend last week and they had just had someone in to say that they could take what they want and they did just that, and the staff had little they could do.

    I was also able to ask what was happening alongside this, as they had a load of damaged pc's returned and apparently they had a bad run with the courier and they have to advvance replace otherwise customers get unhappy, they have to pay for replacements til the insurance goes through and pays up which can take upto 6 months.

    They also pointed me to the OFT website which is the office of fair trading, and they have all the distance selling regs. Under the regs, Internet Auctions are not covered, so they in effect have no legal obligation to get the goods to you in 30 days. However they voluntarily did abide by them as best they could. On the otherside, if you bought or won and auction, if you had upgrades, which it seems 99% of people did, then they become custom builds, which can take longer and again no time scales, and no obligation to recive a refund.

    I know the MD is genuinly ill as my partner knows his in law's. So we know that is true, also one of their suppliers went belly up and they had a large amount of stock ordered on pre payment, so techicaly lost the lot.

    The advice we were given if you paid by Credit or Debit card is to seek a refund throught the card issuer. If you paid by Payapal you can seek redress through them. If you have paid by cash or cheque, then you need to write to:

    Houghton Stone Business Recovery Ltd
    The Conifers
    Filton Road
    Bristol
    BS16 1QG

    They are the recivers and will be able to give you the info on how to make a claim.

    It seems it was a really bad run of luck as things were looking promising for them. Just goes to show it can happen to anyone, anytime.

    Intrestingly enough a trading standards officer visted while we were there and he asked what was going on, and what they did, as soon as internet and auctions were mentioned he was unable to do anything. It seems this is a loophole, which PBSS were trying to close, by voluntering to do this.
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