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- Ali Lonie's review
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| Ease Of Navigation | 6.4/10  |
|---|---|
| Value for Money | 2.6/10 |
| Overall rating | 3/10 |
By Ali Lonie on 28th Jan 2008
| Ease Of Navigation | 7/10 |
|---|---|
| Value for money | 0/10 |
| Overall value | 1/10 |
 Ali Lonie's recommendation | |
Website navigation appears simple and booking is fast.
I booked a return flight to bangkok and recieve an email confirmation (e-ticket) stating that this was all I needed. When I checked my emails two days later I had an email stating that my reservation was cancelled. When I enquired about this I was told that I was sent an email which I needed to respond to and as I hadn't the booking was cancelled. I DID NOT recieve this email and was told that I would have to re-book the flights at a more expensive flight. After being put on hold and speaking to several people at the call centre I was still not reinbursed for the difference and they claimed it was not their fault.
I would not recommend this company as you can never be sure that your booking is confirmed. Furthermore, if you do run into problems I found the call centre staff are both incompetent and unhelpful.
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