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Picture courtesy of Ben Fuller.
| Customer service | 1.4/10   |
|---|---|
| Value for Money | 1.8/10 |
| Reviewer Rating | 1.7/10 |
| Overall Rating | 2.3/10 |
By Guest. on 26th Jan 2008
| Customer service | 1/10 |
|---|---|
| Banked with company | 1 year and over |
| Value for money | 1/10 |
| Overall value | 1/10 |
 Guest.'s recommendation | |
None that I can think of.
Too numerous to mention but amongst many are: extremely poor customer service with little useful contact; call centres staffed by people who can barely speak English; no international relationships between the banks (despite being the "world's local bank" the Greek banks can't talk to the UK banks and the UK banks have no meaningful relationship with the US banks).
We have struggled with HSBC business banking for so long we're giving up. They are appalling: today all our credit cards were cancelled because of fraud and yet HSBC won't let us know where that fraud took place and what we can do about it, so how can we prevent this from happening again? We can't access foreign currency accounts online and, perhaps most annoying, they refuse to use email to contact unlike our other banks. I feel they are too large to care about individual customers.
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