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Picture courtesy of jgriffiths.
| Value for Money | 1.3/10  |
|---|---|
| Reviewer Rating | 1.3/10 |
| Overall Rating | 1.3/10  |
By nwlondoner on 24th Jan 2008
| Value for money | 0/10 |
|---|---|
| Overall value | 0/10 |
 nwlondoner's recommendation | |
NONE!
After waiting for my new debit card for over a week I contacted my bank (NatWest) only to find that SMS had my card for a week and claim to have attempted delivery even though they didn't leave a card to let me know. So I phoned SMS and they confirmed what my bank had told me (that they tried to deliver) and said they would deliver it the next day. When I explained that I didn't receive a notification from SMS informing me that they had attempted delivery and if it wasn't for me calling my bank I would have had no idea, the person on the other end of the phone barked "do you want it delivered tomorrow or not?" - that is no way to speak to a customer, but then we are not their customers, the banks are, so they know they can say/do whatever they like as the banks will continue to use them. Anyway my card didn't arrive the next and I'm still waiting it - hopefully I will get it one day!
Did you know that you can ask your bank to send your debit card or credit card direct to your local branch for you to collect rather than waiting for SMS to deliver!
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katesms
on 30th Jan 2008
sellers34
on 16th May 2008