Airline Network www.airline-network.co.uk Review

Watch this item
Airline Network www.airline-network.co.uk
2.5 stars
Average rating for this product is: 2.5 out of 5

From 5 ratings and 12 reviews

Thumb up 50% of users recommend this product

Rate it Now:

Click on the stars above to rate this product:

Tweet This Item


Guest's Review of Airline Network www.airline-network.co.uk

24th Jan 2008

Overall Rating

0 stars
  • Value for money
    0 stars
  • Ease Of Navigation
    4 stars
Good Points

Attractive prices


Bad Points

In my experience unhelpful customer service, as far as I am concerned once they have your money they aren't interested.


General Comments

I booked a flight to Vegas last year, I looked online and because I had a couple of questions about visas etc I called up to book. I explained that I had seen the flight online and as the person I spoke to earned commission I was happy to book with them over the phone. As far as I am concerned the price then went up by £5, when I explained it was £5 cheaper on the website I was told that it wasn't, even though I was looking at it, after waiting whilst she went off to speak with a supervisor, they decided on this occassion to do me a favour and match their own price. So I booked and paid for it, I think it was £520, few days later I was looking at my bank statement online and I had been charged the £525, normally I wouldn't even notice. Then the paperwork came through showing £525. When I called customer services, I called an 0870 number to be put on hold for 40 minutes finally to have somebody pick up the phone then hang up before I could speak. I decided to call the original 'reservations' number, strangely I got through straight away. When I explained, I was told that they could do nothing about it and I would have to speak to customer services, I explained how long it had taken me to get through to them, I then believe that that Customer Services was only a few desks away from where she was sat, but as far as I am aware she couldn't go over and ask somebody to call me back, I had to ring the number again and sit on hold. I think that the calls to customer services ended up costing more than the £5, but in the end I got it back after waiting 2 weeks for them to find the call so they could listen to it and hear that I was quoted £520. I did not get an apology, but just had £5 refunded to my card a week later. Will never use again, worth paying a little bit extra and knowing who you are dealing with, I've just booked through a local independant agent, and got a Vegas flight for same time of year for £490 and received good service throughout, and if i have a problem, I can just go and see them. Do not recommend Airline Network due to my problem.

Tweet This Review

Guest's review has yet to be rated - Be the first!

How helpful did you find this review?