time warner cable review

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Average Ratings

Customer Service	2.2/10
Features	2.7/10
Value for Money	1.7/10
Reviewer Rating	2/10
Overall Rating	1.9/10

15% Recommended3 out of 20 Reviews

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By Guest. on 24th Jan 2008

Guest.'s Ratings

Time Service Used	Over 1 Year
Customer Service	0/10
Features	0/10
Value for money	0/10
Overall value	0/10
Guest.'s recommendation

Good Points

none

Bad Points

customer service is awful.

General Comments

I am military member, always pay via autopay, as I deployed. I called and changed my services with timewarner (to min service) while I was deployed. The automatic billing was not conducted by TW and i was charged months of late fees and then disconnected. no mail was recv'd as the customer service rep that took my information for the service change, didn't put in the change of address. I called when I got the notice of disconnected services and gave them dates, names, actions complete and the collections department refused to change their position. they also refused to transfer me to supervisor. i called regular number and the c/s rep stated they had no proof i had ever called -- but then she read back the notes on my account, with the transfer from regular service to seasonal (min) service. they disconnected my services -- i paid my bill with fees because they would not remove them. i can not recommend TW cable.

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