Time Warner Cable Review

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0.9 stars
Average rating for this product is: 0.9 out of 5

From 2 ratings and 25 reviews

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Guest's Review of Time Warner Cable

24th Jan 2008

Overall Rating

0 stars
  • Value for money
    0 stars
  • Customer Service
    0 stars
  • Time Service Used
    Over 1 Year
  • Features
    0 stars
Good Points

none


Bad Points

customer service is awful.


General Comments

I am military member, always pay via autopay, as I deployed. I called and changed my services with timewarner (to min service) while I was deployed. The automatic billing was not conducted by TW and i was charged months of late fees and then disconnected. no mail was recv'd as the customer service rep that took my information for the service change, didn't put in the change of address. I called when I got the notice of disconnected services and gave them dates, names, actions complete and the collections department refused to change their position. they also refused to transfer me to supervisor. i called regular number and the c/s rep stated they had no proof i had ever called -- but then she read back the notes on my account, with the transfer from regular service to seasonal (min) service. they disconnected my services -- i paid my bill with fees because they would not remove them. i can not recommend TW cable.

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