o2 www.o2.co.uk review

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Average Ratings
Quality of service3.3/10 Based on 8 ratings
Layout of shop5.1/10 Based on 14 ratings
Value for Money4.8/10
Reviewer Rating4.5/10
Overall Rating4.6/10 Based on 19 ratings
35% Recommended6 out of 17 Reviews

Review of O2 www.o2.co.uk

  • Review 1 of 17

By the craig on 22nd Jan 2008

the craig's Ratings
Goods purchased & costnokia n73
Quality of service0/10
Layout of shop2/10
Value for money1/10
Overall value0/10
no the craig's recommendation

Good Points

??? phone coverage.

Bad Points

Customer service and shops not knowing their product, procedures. failing to send replacement phones that failed or they loose them !!! and tell you that "you have not sent it to us" thank goodness for special delivery.

General Comments

I will never recomend 02 to anyone as there shops or there customer service is beyond appalling, even in the shops they dont even know their procedures about non working phones, or when they will be able to upgrade your phone, if your phone stops working you will be without one untill they send a replacement, in my case they lost it for over a week, lucky i had sent it special delivery, i had a nokia n80 that broke on the first day, then a replacement nokia n73 was given, after it has failed me for over 11 times, and having to wait over 30 mins on each call to report it, i thought enough was enough, there cust serv is only open office hours, and they still dont know what there procedures are...
such a shame as they have the best coverage.

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