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| Quality of service | 3.3/10   |
|---|---|
| Layout of shop | 5.1/10 |
| Value for Money | 4.8/10 |
| Reviewer Rating | 4.5/10 |
| Overall Rating | 4.6/10 |
By the craig on 22nd Jan 2008
| Goods purchased & cost | nokia n73 |
|---|---|
| Quality of service | 0/10 |
| Layout of shop | 2/10 |
| Value for money | 1/10 |
| Overall value | 0/10 |
 the craig's recommendation | |
??? phone coverage.
Customer service and shops not knowing their product, procedures. failing to send replacement phones that failed or they loose them !!! and tell you that "you have not sent it to us" thank goodness for special delivery.
I will never recomend 02 to anyone as there shops or there customer service is beyond appalling, even in the shops they dont even know their procedures about non working phones, or when they will be able to upgrade your phone, if your phone stops working you will be without one untill they send a replacement, in my case they lost it for over a week, lucky i had sent it special delivery, i had a nokia n80 that broke on the first day, then a replacement nokia n73 was given, after it has failed me for over 11 times, and having to wait over 30 mins on each call to report it, i thought enough was enough, there cust serv is only open office hours, and they still dont know what there procedures are...
such a shame as they have the best coverage.
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