O2 www.o2.co.uk Review

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2.2 stars
Average rating for this product is: 2.2 out of 5

From 2 ratings and 20 reviews

Thumb down 35% of users recommend this product

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the craig's Review of O2 www.o2.co.uk

22nd Jan 2008

Overall Rating

0 stars
  • Value for money
    0.5 stars
  • Quality of service
    0 stars
  • Goods purchased & cost
    nokia n73
  • Layout of shop
    1 stars
Good Points

??? phone coverage.


Bad Points

Customer service and shops not knowing their product, procedures. failing to send replacement phones that failed or they loose them !!! and tell you that "you have not sent it to us" thank goodness for special delivery.


General Comments

I will never recomend 02 to anyone as there shops or there customer service is beyond appalling, even in the shops they dont even know their procedures about non working phones, or when they will be able to upgrade your phone, if your phone stops working you will be without one untill they send a replacement, in my case they lost it for over a week, lucky i had sent it special delivery, i had a nokia n80 that broke on the first day, then a replacement nokia n73 was given, after it has failed me for over 11 times, and having to wait over 30 mins on each call to report it, i thought enough was enough, there cust serv is only open office hours, and they still dont know what there procedures are...
such a shame as they have the best coverage.

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