Co-operative Bank Business Bank Account Review

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1.3 stars
Average rating for this product is: 1.3 out of 5

From 5 ratings and 30 reviews

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Guest's Review of Co-operative Bank Business Bank Account

20th Jan 2008

Overall Rating

0 stars
  • Value for money
    1 stars
  • Banked with company
    1 year and over
  • Customer service
    0 stars
Good Points

None any more. - Abbey looks a better bet to me.


Bad Points

Business internet banking is terrible. Today I received a letter sent to all Business customers apologising for the technical problems (these have been going on for a least a year!) and suggesting I use the service early in the morning or late at night. Having tried doing payroll for the end of month I still couldn't get on even at 8pm - the cut off for transaction processing that day.
When I phoned Customer service they said don't worry they would process it over the phone. Great - only they forgot to say that it would take a day longer this way. Ending up doing Chaps at £25 a hit. They said they would meet this cost but never did.


General Comments

You have to use the post office to bank cash because their branch network is so small. 70p per credit. (They closed the Guildford branch soon after I opened our account there.)

£3 month service charge. 17p/electronic credit/debit, 23p cheques. providing min balance is £1000, otherwise 70p per item.

Note: telephone banking takes 4 days to arrive, but internet banking only 3.

You can't use the Coop supermarkets for business banking - only personal accounts.

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