klerka's Review of Crystal Rentals Spain, www.crystalrentalsspain.com
19th Jan 2008
Overall Rating
- Value for money
- Customer Service
- Have you booked through this tour operator before?No
Very bad service
General Comments
In summary:
We rented a villa in Spain in Estepona including a heated pool. When we arrived the pool was filled with dirty brown water. Crystal Rentals Spain promised to send the cleaners. Eventually the pool remained uncleaned and unfilled with water for a week. The second week the pool was filled with water but no heating was done, so swimming was not possible.
We rented a villa including two jacuzzi's. The jacuzzi's were there but were both not working.
We suffered two days without any water supply. No showers, no toilet, nothing!!! No action was taken by Crystal Rentals Spain.
We even requested to be moved to another house, so desperate were we at the time. Again no adequate action was taken. After the water supply was fixed the next 4 days were without any heating in the house. You will understand that with only 15-17 degrees outside heating is absolutely necessary. Nothing was done to get this fixed.
One day we only had cold water no warm water from the showers.
The website states the villa has 6 bedrooms plus games room but effectively it only has 4 bedrooms plus one small open sleeping place for one person and beds in the games room!
Many more smaller things were not working in the house:
One shower was not giving warm water during two weeks, many lamps did not work, the freezer did not work, the dish washer could only be used for half of the capacity as a tray was missing, the website says "dining area for 14 people" but actually there were only plastic chairs from the terrace available and no table.
VERY BAD SERVICE!!
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