Currys www.currys.co.uk Review

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Currys www.currys.co.uk
1.2 stars
Average rating for this product is: 1.2 out of 5

From 20 ratings and 43 reviews

Thumb down 19% of users recommend this product

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Guest's Review of Currys www.currys.co.uk

19th Jan 2008

Overall Rating

0 stars
  • Value for money
    0 stars
  • Customer service
    Not supplied
  • Quality of website
    1 stars
  • Goods purchased & cost
    TV £99.00
  • Delivery
    Still waiting
Good Points

Nothing I can think of.


General Comments

I can only advise prospective cutomers of Currys store that, in our experience, the on-line reservation system just doesn't work. The store is not bothered enough to do anything about it. Curry's on-line reserve and collect service simply has not worked! We reserved the required item for collection [a 15" TV ] and received confirmation from the store. On arrival, it took an hour for them to discover that the item has never been in stock and therefore could not have been reserved. We were offered £20 off the nearest equivalent which we decided to purchase, but that was not in stock either. The manager tried to explain why the stock lists are sometimes wrong - but surely that's the whole point of the reserve & collect system? There is no point offering a service that 'might' work. We wasted a morning travelling to the store, waiting and leaving without a TV - which had been ordered as a present. The sheer lack of professionalism is breathtaking.

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