rbroadhead's Review of China Airlines
18th Jan 2008
Overall Rating
- Value for money
- Flight From - ToFRA to TPE
- Flight on time?
- Comfort on flight
- Flight DateDecember 2007
- Ticket classEconomy
- Customer service
- Quality of food
Flight was on time and my baggage arrived in one piece
Bad Points
Unproffessional, insecure and nervous ground staff at FRA. Staff are not confident and cannot give you proper answers.
General Comments
The ticket price was excellent, but they must improve on the human factor their staff. They all need to improve their ways of talking. Even the cabin announcements in English were pathetic! Boarding was a kindergarden treat; had to present my boarding pass 3 times and still they forgot to take my flight coupon. Then one chinese staff came to my seat and made me feel like a criminal, trying to cheat the airline. No apology when they found out that my ticket was found already! Very embarrassing!!!
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