Nationwide Child Trust Fund Review

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2.7 stars
Average rating for this product is: 2.7 out of 5

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Guest's Review of Nationwide Child Trust Fund

18th Jan 2008

Overall Rating

1.5 stars
  • Value for money
    0 stars
Good Points

Plenty of High Street branches
Still Mutual
Err to early to tell as account details still not sent out!


Bad Points

Really long waiting times on the phone
Slow setup period
Useless product knowledge from phone staff
Endless call transfers


General Comments

I applied for my daughters Child Trust Fund account in December 07, and shortly afterwards received a letter stating the account was now open and a welcome pack would shortly follow. (15/12/07)

Come January, we still hadn't received a welcome pack, so I tried calling to see what was the hold up.

First call they would not speak to me about the account as I did not have the account number (Like my DOB, my address, my daughters DOB wouldn't be enough info)

Second call my partner made with the account number; they would not speak to her as she was not the person who opened the account, (yet she's my babies mother)

Third call, I was placed on hold for around 15mins, and when I was finally put through the chap could not answer any questions without placing me on hold again.

He did explain that the Inland Revenue haven't as yet issued payment, so a welcome pack and account certificate had not been sent.

I asked when we'd expect to receive the details about the account; he placed me on hold again.

When he returned, I spoke, yet he could not 'hear' me...
Called back the forth time Got put through by the computer lady, got put though by a real lady, and finally the last lady gave me a number to ring which was a 9-5 number (This was at 4.58pm)

I think Im going to give up now and just leave it! See what the postman brings in the next few weeks

This is not a good sign of things to come for the next 18years! When my daughter finally gets to have her savings!

I should have chosen a different trust fund account!

4 calls and still no information!

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