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| Customer Service | 0.3/10   |
|---|---|
| Value for Money | 2.8/10 |
| Overall rating | 0.3/10 |
By Dunhamzzz on 17th Jan 2008
| Customer | Tenant |
|---|---|
| Customer Service | 1/10 |
| Value for money | 10/10 |
| Overall value | 1/10 |
 Dunhamzzz's recommendation | |
We went rent-free for many months due to their incompetence.
Their incompetence and inability to deliver
First of all our entire house was a joke. One of the rooms had a problem with damp, rendering it not possible to legally rent out the room, obviously, the other tenants would have been forced to make up the difference of having one less tenant, after seeking advice we were legally able to NOT have to pay rent until the problem was rectified (pending we mentioned it to Wensum every so often). All we had to pay monthly was our council tax/bills.
This went on for about 9 months, until in the winter when it got too much with the damp actually spreading around the house and we all moved out.
During the end of this period they got some "builders" (note the quotation marks) which stuck around for a week, took the roof off, cause MAJOR disturbances (at one point leaving a hole to broad day light in someones room) , then they disappeared and left our roof in tatters, which flooded the kitchen when it rained!
Then there was the washing machine, we went the best part of at least a month trying to get them to replace our washing machine that broke. Never at one point did they send a professional, just a generic "handy man" who "had a bit of an idea".
This is all in a house that still runs on a pound COIN OPERATED electric meter, so it could cut out at any time, imagine how fun that was!
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