Kevoh's Review of Cellular Operations
8th Nov 2003
Overall Rating
- Value for money
Cheap line rental
Bad Points
Very poor customer service
General Comments
I have been a COL customer since May 2001. I had 2 contracts one after the other. The first contract was 600 min off peak, 50 txts costing £11.99 + £2 line rental. Dialaphone gave me 6 months free line rental in the first 12 months and vodafone gave me 3 months to take me to 16 months. I was charged an extra month since cellops tried getting my final 3 months. I spent £126 in total
At month 15, I cancelled the contract so as to get a new contract with a new phone. They called me up and offered me a very good deal. Line rental was £32.99 for the year, giving me 500 off peak minutes a month, 50 texts and a new Nokia 3410. I tried to cancel at month 11 but they refused saying it was 12 months + 30 days notice, so they charged me £20 line rental for the final 30 days. Including the £2 itemised bills and call charges I spent £75 for the yr. I'm now with T Mobile.
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