neiluk1976's Review of Smile Current Account
16th Jan 2008
Overall Rating
- Customer Service
- Ease of use
They used to be good
Bad Points
Now they are not
General Comments
I changed jobs and missed some direct debits, however they charged me a fortune for doing so and it would have more than covered the cost to send an automatically generated email.
Then I got an email. The tone is shocking and the last paragraph sums up their attitude towards their customers.
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| Lender | Account | Description | Interest | AER | Overdraft | ||
| Overdraft Rate | Overdraft Limit | ||||||
 | Premier Direct Account | Earn a great rate of 6% AER (fixed for one year) on balances up to £2,500. | Monthly | 6.00% | 0.00% | £2,000.00 |  |
| Premier Current | Enjoy Free annual multi-trip European travel insurance and earn 0.50% AER on balances up to £2,500. | Monthly | 0.50% | 0.00% | £2,000.00 | |
 | Natwest Advantage Gold Account | Enjoy benefits worth up to £704 for just £12.95 a month. Including Mobile phone cover, Travel Insurance and even tailored rates on other Natwest products. | Monthly | 0.25% | N/A | | |
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