interparcel www.interparcel.com review

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Average Ratings
Value for Money4.8/10
Reviewer Rating4.2/10
Overall Rating4.1/10 Based on 49 ratings
38% Recommended17 out of 45 Reviews

Review of Interparcel www.interparcel.com

By tomfoan on 15th Jan 2008

tomfoan's Ratings
Value for money0/10
Overall value0/10
no tomfoan's recommendation

Good Points

They answered the telephone.

Bad Points

Everything, terrible customer services.

General Comments

After waitng over two weeks for one item to be delivered they finally decided the item was lost but then told me it was a prohibited item so there was nothing they could do. Thanks for telling me three weeks after sending my parcel. Not only that it took three weeks of calls to get that far and not one person was willing to help except DHL themselves.
Thanks for nothing.

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1 Comment on Review by tomfoan for Interparcel www.interparcel.com

  1. Guest101 on 11th Mar 2008

    From past experience working within this company it is the restricted & prohibited items in the terms and conditions which are to be ticked BEFORE order can be processed.
    Unfortunately they do not have a word sensitive website hence the clause in the T&Cs.
    When a package goes missing interparcel have to put a trace on it through the carrier and the carrier sends messages to all possible depots it could of passed through. Unfortunately its a waiting game for all concerned as to when we get the results back only then can a claim be looked into.
    As for they didn't bother to let you know they have no obligation to prohibited items sent at own risk.
    Pretty self explanatory wouldn't you say!?



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