Guest's Review of Airtours www.airtours.co.uk
11th Jan 2008
Overall Rating
- Value for money
Hotel good ,clean, food very good, airport reps and transfers good.
General Comments
Problem, Lady on her own (56yrs approx) lost her passport they said they would sort out next day, nothing appeared to happen. She was in tears next day, my wife and myself eventually found mike and asked him what was happening he told us she would have to go to the British Consulate in Malaga, that was all he could do but he would get a map. I went to Malaga by train, we found the consulate and they where excellent. We had to report loss of passport to police had said not to) taxi to police station to get loss forms and number returned to consulate all ok. This took from 8.45 to 15.20 Question. Should a lady on her own, distressed not able to speak Spanish be expected to do this on her own I would have thought that this was what a company rep was there for he gives Air tours a bad image.
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