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| Value for Money | 6.5/10 |
|---|---|
| Reviewer Rating | 5.8/10 |
| Overall Rating | 5.8/10 |
By Guest. on 11th Jan 2008
| Type Of Account | Regular Savings |
|---|---|
| Value for money | 0/10 |
| Overall value | 0/10 |
| | |
None
Customer service
After my bank was closed, my funds were transferred to ING Direct. During this transition, a cheque bounced even though funds were available in the account. The customer service department at ING Direct were not helpful or empathetic to my difficulties. They are not refunding NSF fees that have been assessed even after I faxed extensive documentation of their error. I would not recommend this bank to my worst enemy.
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