Breville JK15 Lightening Review

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Breville JK15 Lightening
3 stars
Average rating for this product is: 3 out of 5

From 1 rating and 11 reviews

Thumb down 45% of users recommend this product

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Barzey's Review of Breville JK15 Lightening Kettle

9th Jan 2008

Overall Rating

1 stars
  • Value for money
    0 stars
  • Special Features
    Lousy parts support
  • Durability
    0.5 stars
  • Service & Support
    0 stars
  • Owned Product For:
    More than 1 year
  • Ease of Use
    5 stars
  • Style
    5 stars
Good Points

Good looking and fast boiling kettle.


Bad Points

Cannot get spare parts except the little filter and the suppliers are very negative in assisting the customer.


General Comments

I have had the kettle 2 years now and had a problem with the lid not opening. On examination I found that one of the plastic retaining lugs had worn through as there was now white grease applied to it. Although it was on the other lug opposite.

Worse still I contacted the only company we have to contact called 'Pulse Home Products' and they were unable to supply the simple plastic part. They could or would only supply the small lime filter - nothing else. (About as useful as a chocolate tea pot - pardon the intentional pun)

Worse still when asked, they would not give me the name of the company that makes\assembles them except to say they are in the far east. Although I stressed that if I had the name and the country I would contact them as it would be no problem for me at all, they blankly refused. I do not think I have ever contacted a more negative support company ever in my 63 years.

In view of the lack of parts and support I would strongly recomend that no one should bother with any Breville products at all. I am most dissapointed which is a shame as it was a good kettle.

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Members' Comments onBarzey's Review

  • mivona Rank: Corporal on 15th Mar 2008

    I agree with this review because...I think that Breville's customer service lacks a great deal as well. My experience of their helpfulness mirrors Barzey's.