Guest's Review of Barclays Current Account
9th Jan 2008
Overall Rating
- Customer Service
- Ease of use
I have been told it will take three days to send me a form in the post as forms are not held in the Barclays branch and Barclays cannot email them or make them available on a website.
General Comments
I tried to get a form from a Barclays branch to change the signature mandate for a community account . Unbelievably they do not hold forms in the branch, even in electronic files, and asked me to phone a number when I got home.
The call took nearly ten minutes including waiting in a queue. Barclays cannot email them or provide them on a website. They said I would have to wait three days for the forms to arrive in the post!
I am sure this sort of thing was much easier ten years ago.
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