Capital One Classic Review

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Capital One Classic
1.7 stars
Average rating for this product is: 1.7 out of 5

From 9 ratings and 70 reviews

Thumb down 34% of users recommend this product

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financechick's Review of Capital One Classic

7th Jan 2008

Overall Rating

0.5 stars
  • Value for money
    1 stars
  • Loyalty scheme
    No
  • Used card for
    1 year and over
  • Customer service
    0.5 stars
Good Points

Are there any????!!!!


Bad Points

As soon as I told them that I was going through some personal problems (bereavements to mention a few)which also meant that I was experiencing financial problems- they said that they sort it out as soon as I return a financial (statement) pack that they would send me in the next few days. Funny that, very soon and I mean very soon after, they bumped the charges so that all of a sudden I now double the original amount!!! Now I am receiving letters reminders at least 2/3 a week which tell me that the amount has gone up £1 approx each time I get a letter???!!


General Comments

So generally, all I can say it this level of incompetence is totally unnecessary.....service...you get sent to an overseas caller only to be charged at an extorinate rate and then told that they will get someone in the UK to call you back and that is after you have been hanging on for a minimum of 20mins!
Not to mention that a customer service assistant on the phone started to shout down the phone when I told I her I had difficulty understanding her... It wasn't the volume but her inability to stop mumbling!!

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