GD of Harrow's Review of Bosch KGN34V00GB Fridge Freezer
6th Jan 2008
Overall Rating
- Value for money
- Special FeaturesThe time scale is for 2 appliances as the original
- Durability
- Service & Support
- Owned Product For:More than 1 year
- Ease of Use
- Style
Thrice the Refrigerator became warm.
General Comments
I bought this fridge freezer in June 2006. The problem happened in January 2007. Telephoned customer services who said they couldn't send an engineer for 10 days. Did fit me in for a cancellation. The engineer took 2 hours with a hairdrier defrosting behind the appliance and said it was some sort of blockage. Four months later it happend again. I argued with the customer services and they said they would liaise with the engineer when he came. He took one look at the back of the freezer and immediately phoned and agreed with them to exchange the original one for a new one.
When the deliverers brought the new one they told us this was a known design problem and that the item had been modified and that we should not have a problem with the new one. Now 6 months later the same defect has occurred with the new one. I asked if they would come and just take the fridge freezer away as I no longer wanted it and they refused.
I would never buy a Bosch appliance again.
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Members' Comments onGD of Harrow's Review
joneslluest
on 21st Jun 2008
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I found this review helpful because...I've had same problem