Guest's Review of Parcel Line
5th Jan 2008
Overall Rating
- Value for money
no good points
Bad Points
bad customer service, no common sense
General Comments
I have never experienced such a service. I am waiting for my delivery from Vodafone and, to be fair, VF did not put my flat number on the address. So the parcel could not be delivered but I only found out researching myself on the website.
So I called them up and asked for redelivery to my work address. No problem if VF agrees. So called VF, they arranged for it.
Next morning I called Parcelline and asked if re-delivery was to the work address and they said it would be. When it did not arrive I called and they said that they delivered it to my home address again.
So why did I bother checking with them??
Annoyed I agreed for redelivery by 12 pm today - as there was no sign of my parcel I called them again and they said the parcel got lost. What now? Why did no one call me?
Will I ever see my parcel??
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