Alltel Review

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1.7 stars
Average rating for this product is: 1.7 out of 5

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clubwebhost's Review of Alltel Mobile Phone Network

4th Jan 2008

Overall Rating

0.5 stars
  • Value for money
    0.5 stars
  • Signal Coverage
    2 stars
  • Time with Network
    Over 1 Year
  • Customer Service
    0.5 stars
Good Points

Some of Alltel's people are nice but some are clueless.


Bad Points

Service in my area is mediocre, you get messages and voice mails days after they are sent.


General Comments

I have been with Alltel for a number of years, first when it was cellularone and then continuing after they were bought out by Alltel in 2006, I think it was.

After the buyout I was told by Alltel that my plan would remain exactly as it was when we had cellularone; this lasted about a month. Suddenly I was getting charged for the 20 text messages that I could previously send/receive for free. When I called the customer service about this I was told they were able to change tariffs. This does appear to be the norm for alltel support/customer service - non-helpful and confusing.

Now for the real good part...
Starting last August (2007) someone at alltel, without any authorization, decided that they would change the plan that I was on to something completely new and my bill shot from $60/month to $144/month - they simply moved me to a whole new package without my knowledge or consent!!!
I didn't realize this until November (I usually space paying the bill until they threaten shut-off) when I went to pay my bill and saw the gross error and called in... they thought that was odd someone would change the plan but said they would fix things and issue a credit for the difference...
So today, 1/3/08, I called in after looking at the online billing area and seeing that not only did they not fix this error but in fact changed me to another plan which was now $166/month!!!!!! They also said there was no record of the hour + on the phone in November about the un-authorized plan change, charges, and overall grief that I was subjected to from alltel.

After spending 2 hours on the phone things have supposedly been fixed and I'll be credited the $300+ dollars that I was overcharged for the plan I didn not sign up for... we'll see.

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