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- High Street Shops
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- John Lewis
- Guest.'s review
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| Quality of service | 5.4/10   |
|---|---|
| Layout of shop | 6.5/10 |
| Value for Money | 6.2/10 |
| Reviewer Rating | 5.9/10 |
| Overall Rating | 6/10 |
By Guest. on 3rd Jan 2008
| Goods purchased & cost | Nintendo Wii, £193 |
|---|---|
| Quality of service | 0/10 |
| Layout of shop | 8/10 |
| Value for money | 6/10 |
| Overall value | 0/10 |
 Guest.'s recommendation | |
Love the shop but it is severely let down by incompetant online "service".
Disinterested, unhelpful staff who can't seem to communicate with each other or customers.
We ordered a Nintendo Wii in early November in plenty of time for Christmas but it didn't arrive and we had many a fruitless contact with online staff. Eventually they declared it lost in transit just as the item was in short supply everywhere. We were offered a refund but as they were still available online for a few minutes a day we asked for a replacement but were told that that was not possible and we had to reorder all over again! This continued until mid December until my husband accepted compensation and we bought a more expensive one on another site. Lousy service.
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