The Cotswold Company Review

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0.4 stars
Average rating for this product is: 0.4 out of 5

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Gardenguy's Review of The Cotswold Company

2nd Jan 2008

Overall Rating

0 stars
  • Value for money
    0 stars
  • Customer service
    Non-Existent
  • Quality of website
    3.5 stars
  • Goods purchased & cost
    Hat Stand £85, Laundry Basket £43, Shoe rack £1
  • Delivery
    Still waiting
Good Points

None


Bad Points

They were useless
Inability to follow delivery advice
Used couriers who just left my goods in open subject to the weather
Made commitments they did not keep
Used rude and surly collection service
Seemed not to care about customers.


General Comments

I moved recently and I placed a large internet order with this company on 17th December 2007 including large furniture items with a specified delivery date and three items to be delivered by courier. I noticed that the order receipt indicated that the courier items would be delivered within 10 working days. Since I was going away for 9 days on the 18th December i immediately 'phoned their customer services to let them know and to tell them not to despatch anything until the 27th December. They said that a note would be placed on the order to that effect. On my return on the 27th I found three soaking wet boxes outside my front door where they had been left by the Cotswold courier it seems on the 20th December. I immediately telephoned their customer services to say that as far as I am concerned I have not accepted this delivery as the goods left in the open for a week must be irretrievably damaged and they can arrange to take them away. At the same time I cancelled the rest of the order. They said that the three boxes would be collected by their couriers on the 31st December. I called them again on the 31st to confirm that they would be collected that day. I was assured they would be and I waited in all day. They were not collected. I just had a rude and surly person call to the door to say he was collecting an item, I said that he was supposed to call on the 31st and he told me that they did not do collections on the 31st so I could not have been told that. I assured him that I was told that by the Cotswold company. He then said that he could only collect one box not three and when I said that Cotswold me that all three boxes would be collected on the 31st he said he was not collecting anything and walked off. I just phoned Cotswold to tell them of this incident that I would be returning the boxes to where their couriers had originally left them outside my front door and they could collect them whenever. I will never use these people again and I would advise anyone to be very wary.

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