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- Carcraft, Newport, Gwent
- tiggersdream1's review
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| Customer service | 1.3/10   |
|---|---|
| Value for Money | 1.4/10 |
| Overall rating | 1.3/10 |
By tiggersdream1 on 1st Jan 2008
| Town/City | newport |
|---|---|
| Customer service | 0/10 |
| Value for money | 1/10 |
| Overall value | 0/10 |
 tiggersdream1's recommendation | |
none
eveything
I bought a Suzuki Grand Vitara from CarCraft in Newport South Wales on the 18-10-07.
I have had nothing but trouble with this company ever since.
The vehicle never had a parcelshelf, but I was told by the salesman that he would get one for me and the car was not valeted, he said that this would be done before I collect the car, none of this was, there was cigarette ends still in the ashtray.
After several telephone calls, CarCraft sent me a cheque for £100 to get myself a parcelshelf, which I done.
They then sent me a cheque for £50 to have the car valeted, I banked the cheque, but was then told by my bank that the cheque had bounced. Yet again more telephone calls, they then sent another cheque for £30 instead of £50, yet again more telephone calls.
I then received the other £20.
On the 26-11 I had trouble selecting gears. I had two mechanics road test the car, who then told me I had a clutch problem, I telephoned CarCraft Warranty, of which I had three months warranty with, on the 26-11 who said it is booked in for the 27-11 at Newport at 10am so I took time from work and took the car over.
On arrival I went into the reception and gave my details and they said "your car is booked for the 4-12", I explained that the person who I had spoke to told me the 27th at 10am and that they do not do gearbox or clutches at Newport anyway but they will try to help and someone will road-test it there, a guy came out roadtested it and said there was a problem with it, they then telephoned somebody else who does cluches who said that they will do the work and to collect the car later that day. So myself and my wife walked off for the day.
I returned at 3.30 to enquire if there was any news, to which we were told that CarCraft guys had gone to collect the car. When they returned I enquired if the clutch was fitted they told me they had just greased the gear stick. So I took the car home.
The following day on my way to work the original problem is still there only this time I also have a rattling from underneath the gear stick, so again I telephoned the warranty, explained yet again and was told this time that there was nobody to take my call and that I have to telephone again tomorrow. It is costing me a fortune in telephone calls just to have a nice car.
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