Gym World www.gymworld.co.uk Review

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1.6 stars
Average rating for this product is: 1.6 out of 5

From 0 ratings and 9 reviews

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king23's Review of Gym World www.gymworld.co.uk

29th Dec 2007

Overall Rating

0 stars
  • Value for money
    3.5 stars
  • Customer service
    Non-Existent
  • Quality of website
    2 stars
  • Goods purchased & cost
    450
  • Delivery
    Still waiting
Good Points

Price


Bad Points

Service.
Delivery (or lack of!).
Staff attitude.


General Comments

The biggest mistake I made was not to search for reviews on this retailer before ordering. Having ordered very easily, I was promised my treadmill the following day- at £50 cheaper then Argos and next day delivery - who could complain! It came to 2pm the next day and no treadmill. I gave Gym World a call. I held for 30 minutes, only to be told that the treadmill had not even been sent! I had specifically taken a day of work to receive it! My cards been charged, a refund promised over 2 weeks ago- still nothing and 450 pounds out of pocket!

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Members' Comments onking23's Review

  • gymworld01 Rank: Lance Corporal on 26th May 2009

    Hi there. I work at Gymworld. This is not something that usually becomes an issue with our service and I'm quite mortified to read this here. We do occasionally have delivery delays as the volume of orders varies wildly from one day to the next. We also rely on couriers, like pretty much all other retail websites, and very occasionally they'll get something wrong. Either way we should have informed you and for that I can only apologise. Refunds can take up to 5 working days. That is not ideal but its the way banks work in the UK so, we're stuck with it unfortunately. 2 weeks is excessive, though, and that's not something I thought happened here. Rest assured it won't happen again.