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| Value for Money | 0.7/10  |
|---|---|
| Reviewer Rating | 0/10 |
| Overall Rating | 1.7/10  |
By who007 on 26th Dec 2007
| Value for money | 0/10 |
|---|---|
| Overall value | 0/10 |
 who007's recommendation | |
None
The hamper did not arrive.
I would never use Sainsburys again. We ordered it from Ireland for an address in London for my brother and mother (as she was going to be staying Christmas there due to my dad's recent death). After numerous calls, being on hold for hours, costing a fortune in international call costs we eventually got through to the customer service. Apparently the hamper was out in a van, driven by a courier company. No, they couldn't get in touch with the van. So they were to deliver the next day. No sign of the van OR the call to my brother as promised to try to arrange delivery at his home. At this point he had stayed put two days in a row. The next day was Sunday - nothing doing. Then, Christmas Eve we were told it would be delivered on Christmas Day. Christmas Day came round - no delivery. Not even the good manners to call and apologise. I e-mailed Sainsbury's customer service and gave the order details when it hadn't arrived the first time but got a reply saying I'd hear back in 2 working days. Well every day up to Christmas Eve is a working day and I never heard back. Also I really don't appreciate people who tell you on the phone that they will get something delivered or call you back but then just don't bother. It is frustrating.
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