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- mitchos's review
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| Customer service | 1.4/10   |
|---|---|
| Value for Money | 1.1/10 |
| Reviewer Rating | 1.2/10 |
| Overall Rating | 1.5/10 |
By mitchos on 26th Dec 2007
| Customer service | 0/10 |
|---|---|
| Banked with company | 1 year and over |
| Value for money | 2/10 |
| Overall value | 2/10 |
 mitchos's recommendation | |
Online banking
Appalling customer service, particularly in the branches - our relationship with Natwest has been a series of errors and delays from the outset. Requests are simply ignored or overlooked. We've asked to change our business address twice - both changes never showed up on their systems and to this day we still have post arriving at our old address. We've also filled in two mandates, once to have a signatory removed from the accounts, and then to have myself added, but a year down the line, neither are showing on the system. We were (allegedly) assigned a manager but trying to make contact with him is an uphill struggle. When we did finally manage to speak to him he seemed distracted and disinterested, and failed to follow up our query. We've now moved to Lloyds - great customer support, slick and practical website, a manager who actually helps. The only problem we have now is closing down the Natwest account. I've now sent three signed letters requesting closure of the Natwest account, with no response whatsoever. I've chased them up via the main business banking number and they've promised to send through the request to my manager on my behalf. We've heard nothing so far though and the monthly bank charges are racking up...
If you just need to get basic transfers done and are unlikely to need any admin updated, changes made, accounts closed, then the online banking service is efficient and easy to use, but it ends there..
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