Southwest Airlines Review

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Southwest Airlines
3.4 stars
Average rating for this product is: 3.4 out of 5

From 3 ratings and 21 reviews

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daiablackwell's Review of Southwest Airlines

24th Dec 2007

Overall Rating

1 stars
  • Value for money
    1.5 stars
  • Flight From - To
    Houston to Chicago
  • Flight on time?
    2.5 stars
  • Comfort on flight
    0 stars
  • Flight Date
    December 2007
  • Ticket class
    Economy
  • Customer service
    0.5 stars
  • Quality of food
    0.5 stars
Good Points

Customer service over the phone is great.


Bad Points

New seating arrangements.


General Comments

If you're traveling with children under 4, Southwest Airlines new seating arrangement can be NIGHTMARE. I held up the line while trying to maneuver an infant, toddler, stroller and car seat by myself. In the old method, we used to get assistance and plenty of time when we PRE-BOARDED and we didn't have to hold any other passengers up while getting situation (Believe it or not, parents traveling with small children and equipment actually need more time to set up). We used to get to sit right up front, away from other passengers and closer to flight attendants in case we needed help. Now, we are lucky if we can find 3 seats together away from the wing (where the noise makes my infant cry). As a parent of an infant & toddler, I do all I can to be courteous to other passengers. Southwest, please do us all a favour and allow parents with small children to board first again. Failure to do this is making life difficult for parents and other passengers in my opinion.

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Members' Comments ondaiablackwell's Review

  • headtrip Rank: Staff Sergeant on 6th Feb 2008

    Even business travelers with priority seating complain because instead of avoiding noisy children, they children board after they are seated and can not be avoided once the plane is full. In considering all it's options, perhaps Southwest might considering reserving it's first 10 rows for travelers without children, and reserving the last 10 rows for families with children, so that we the travelers can have a more comfortable flight.