Southwest Airlines Review
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From 3 ratings and 21 reviews
57% of users recommend this product
daiablackwell's Review of Southwest Airlines
24th Dec 2007
Overall Rating
- Value for money

- Flight From - ToHouston to Chicago
- Flight on time?

- Comfort on flight

- Flight DateDecember 2007
- Ticket classEconomy
- Customer service

- Quality of food

Customer service over the phone is great.
Bad Points
New seating arrangements.
General Comments
If you're traveling with children under 4, Southwest Airlines new seating arrangement can be NIGHTMARE. I held up the line while trying to maneuver an infant, toddler, stroller and car seat by myself. In the old method, we used to get assistance and plenty of time when we PRE-BOARDED and we didn't have to hold any other passengers up while getting situation (Believe it or not, parents traveling with small children and equipment actually need more time to set up). We used to get to sit right up front, away from other passengers and closer to flight attendants in case we needed help. Now, we are lucky if we can find 3 seats together away from the wing (where the noise makes my infant cry). As a parent of an infant & toddler, I do all I can to be courteous to other passengers. Southwest, please do us all a favour and allow parents with small children to board first again. Failure to do this is making life difficult for parents and other passengers in my opinion.
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Members' Comments ondaiablackwell's Review
headtrip
on 6th Feb 2008
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Even business travelers with priority seating complain because instead of avoiding noisy children, they children board after they are seated and can not be avoided once the plane is full. In considering all it's options, perhaps Southwest might considering reserving it's first 10 rows for travelers without children, and reserving the last 10 rows for families with children, so that we the travelers can have a more comfortable flight.