Deneshae's Review of First Direct Current Account
24th Dec 2007
Overall Rating
- Customer Service
- Ease of use
Great customer servive
Bad Points
Hopeless Maestro cards that cant be used everywhere
General Comments
I would recommend first direct in a heartbeat!!! I have been with them 2 years and during this time I have successfully claimed back my bank charges, had them pay for a taxi home for me when their systems were down on a weekend and I couldn't get home as well as wire money to another one of my accounts and they covered the cost.
They are always ready to go the extra mile - even if it means they have to foot a minimal bill (a £12 Western Union charge or £40 black cab bill!) and will explain what they are doing as they do it. Having banked with Lloyds for over 10 years before switching everything to FD, the difference is VERY noticeable! I can see how they could be the most recommended bank.
My only gripe is the blooming Maestro card. As someone who travels to alot of developing countries for work - trying to find somewhere to use my card in Dhaka or Lagos wasn't easy.
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