DFS Review

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1.6 stars
Average rating for this product is: 1.6 out of 5

From 1 rating and 36 reviews

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laraf's Review of DFS

24th Dec 2007

Overall Rating

0 stars
  • Value for money
    0 stars
  • Quality of service
    0.5 stars
  • Goods purchased & cost
    leather sofa
  • Layout of shop
    4.5 stars
Good Points

none


Bad Points

making of the furniture... customer service...


General Comments

our beautiful looking and comfortable chocolate leather corner suite came to our home with a large gash in the mesh on the underneath of the sofa, and various marks where they have told us there wasn't enough leather dye!! They sent a leather specialist out to view the marks who then repaired them by just rubbing in some dye and drying it with a hair dryer hence the marks are still there as he just coloured them in!!! They just stapled the ripped mesh back underneath it looks a mess! These are meant to be a top quality firm... RUBBISH! I'm appalled and devastated that I'm stuck with this sofa and they refuse to replace it and now after it being a whole 3 months old the leather is splitting underneath 4 cushions! Absolutely gutted, 3 yrs to pay for what feels like a second hand suite.

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