waterstones review

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Average Ratings
Quality of service4.2/10 Based on 4 ratings
Layout of shop5.5/10 Based on 5 ratings
Value for Money4/10
Reviewer Rating3.9/10
Overall Rating3.6/10 Based on 10 ratings
33% Recommended3 out of 9 Reviews

Review of Waterstones

By Guest. on 23rd Dec 2007

Guest.'s Ratings
Goods purchased & costBook, £8
Quality of service1/10
Layout of shop0/10
Value for money2/10
Overall value1/10
no Guest.'s recommendation

Good Points

None

Bad Points

Absolutely diabolical service!! Ordered a book - got confirmation, then 2 days later advised not in stock. Then they sent out but no book was ever received. Customer service were of NO help at all. I offered to pick the book up at the local store, but they wouldn't allow this!

General Comments

Wish I'd read the reviews before ordering the goods from Waterstones. I would NEVER use them again! Any discount received has been used trying to get through to them on the phone - only for them to be useless!!

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